Čtvrtek, 27. Červen 2019, SEMrush CZ, Our Customer Success Journey

Od 27. Červen 2019 - 18:30 Do 21:30

SEMrush CZ

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Are you curious how does a team that supports 4 million users of digital marketing product work?
Join us on Thursday, June 27th for an informal meetup at SEMrush!

SEMrush CS evolution wasn’t smooth, and we faced many challenges during our 10 years journey. Started from the scratch we are here to inspire, share the screw-ups, and highlight our achievements.
For whom it’s beneficial?
For everyone who wants to improve CS processes and want to learn from else's slips.


Customer support  and success specialists


CS team leaders and managers who want to improve the process.


Start-ups struggling with customer support

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CEO



We will focus on two different perspectives.
Svetlana covers the Optimisation part revealing CS evolution path and our stages of team development, our very own Forming - Storming - Norming - Performing. She’ll investigate the team’s growth from different angles where quality and quantity both matter, shed light on challenges which we encountered on the way. Highlight our experiments and share our view on building up a strong CS team.

Olga will be talking about the agile culture and our company’s people-centered initiatives and the CS team’s part in them. How the CS team represents a microcosm of SEMrush, sharing strong company values while nurturing community within its own ranks.

Meetup Agenda
18:30 -19:00 Registration & Networking
19:00 - 20:00 Our CS journey / 2 speakers
20:00 - 20:30 Q&A, discussion
20:30 - 21:00 Networking  & chill drinks & food

SPEAKERS
Know Svetlana!
„I’m Svetlana,  Customer Success Tier2 Specialist at SEMrush, joined this awesome team almost three years ago. Started as a support specialist, now I’m mostly handling more complicated tech cases, help newcomers in the educational process, actively interact with other teams (developers, marketing, event), take part in conferences and road-shows. I’m passionate about traveling and the digital world.”
Meet Olga!
„My name’s Olga, I’m a Customer Success Manager, been at SEMrush for 2 years, 3 days, 1 hour and 42 minutes. I love meeting people and travelling the world, both on and off duty. Talk to me about SEMrush, Japanese culture, obscure cinema and vegan food!”

Our CS team is  also curious to hear about your ideas and experience wits CS processes.
Reserve the seat, we chill the drinks for you!

See you soon,
SEMrush Team

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